생활영어 - 사무실 전화영어 필수 표현들

생활영어

사무실 전화영어 필수 표현들

1.  "Good morning/afternoon,
[Your Company Name]. How may I assist you?"
안녕하세요, [당신의 회사명]입니다.
무엇을 도와드릴까요?

. 2  "May I ask who's calling?"

3. "I'll put you through to [연결받는 사람 이름] ."
~에게 연결해 드리겠습니다.

4 ."Could you please hold the line for a moment while I check?"
잠시만 기다려 주시겠어요? 확인해 보고 다시 연락드리겠습니다.

5 . "I'm sorry, but the person you are trying to reach is not available at the moment."
죄송합니다. 현재 연락하시려는 분께서는 부재중입니다.

6 ."Would you like to leave a message or call back later?"
메시지를 남기시겠어요, 아니면 나중에 다시 전화하시겠어요?

7. "I'm sorry, I didn't catch your name.
Could you please repeat it?"
죄송합니다. 이름이 잘 들리지 않았어요.
다시 말씀해주시겠어요?

8. "Can I have your contact number in case we get disconnected?"
갑자기 통화가 끊어질 경우를 대비해 연락처를 남겨주시겠어요?

9. "Thank you for calling [Your Company Name]. Have a great day!"
[당신의 회사명]에 전화해 주셔서 감사합니다. 좋은 하루 보내세요!

10 . "Bye."
안녕히 계세요.

전화 대화문 예시

다음은 고객이 직접 전화를 걸어서 대화하는 상황을 가정한 dialogue 예시입니다.

(전화벨이 울립니다.)
직원: "Good morning, ABC Corporation.

How may I assist you?"
고객: "Hi, I'd like to speak to someone in the sales department, please."
직원: "Certainly. May I ask who's calling, please?"
고객: "Yes, this is John Smith."
직원: "Thank you, John. Please hold the line for a moment while I transfer you to the appropriate person."
(전화기를 이어 전화를 걸면서)
직원: "Hello, this is Sarah from the sales department.

How may I assist you?"
고객: "Hi, Sarah. I'm interested in learning more about your products.

Could you provide me with some information?"
직원: "Of course. Can you please tell me what specifically you're interested in so I can better assist you?"
고객: "I'm interested in your new line of office chairs."
직원: "Great, let me give you some information about those chairs.
They are ergonomically designed and offer a lot of comfort and support for long work hours.

Would you like me to send you some product brochures?"
고객: "Yes, that would be great. Can I leave my email address?"
직원: "Absolutely. Please go ahead and give me your email address and I'll send the brochures to you right away."
고객: "My email is ....................@email.com."
직원: "Thank you, sir . I'll send those over to you shortly.
Is there anything else I can help you with?"
고객: "No, that's it for now.